Patient Terms and Conditions
Welcome to The Menopause Specialists.
These Patient Terms and Conditions of Treatment explain how we provide our private healthcare services and what you can expect from us, together with your responsibilities as a patient. They are intended to ensure that our services are delivered safely, fairly and consistently, and form part of the agreement between you and The Menopause Specialists when you book an appointment with us.
Our Service
The Menopause Specialists provides private consultations, assessment, diagnosis and treatment relating to menopause and associated conditions.
Our clinicians practise in accordance with current professional standards and national clinical guidance, including NICE guidance where appropriate. Clinical recommendations are based on each patient's individual circumstances and professional clinical judgement.
Appointments
Appointments may be conducted in person or remotely.
Please ensure you attend your appointment on time. If you are late, your consultation may need to be shortened or rescheduled to avoid delays for other patients.
Fees and Payment
Consultation fees are published on our website and are payable in accordance with the payment instructions provided when booking.
Additional charges may apply for services such as follow-up consultations, prescriptions, private referral letters or investigations where applicable.
Cancellation Policy
If you need to cancel or rearrange your appointment, please provide at least [48 hours] notice.
Appointments cancelled with less than the required notice or missed without prior notification may be charged in accordance with our cancellation policy.
Exceptional circumstances will always be considered at the discretion of the Practice Manager.
Private Medical Insurance
The Menopause Specialists is an independent private healthcare provider.
Although our clinicians practise in accordance with current clinical guidance, including NICE guidance where appropriate, this does not guarantee that consultations, investigations, prescriptions or treatment will be covered or reimbursed by private medical insurers.
If you intend to claim the cost of your consultation or treatment through your insurer, you are responsible for checking your level of cover and obtaining any necessary pre-authorisation before booking your appointment.
The Menopause Specialists cannot guarantee reimbursement by any insurance provider and accepts responsibility only for providing an invoice for services delivered.
Prescriptions
Where clinically appropriate, clinicians may issue private prescriptions.
Prescribing decisions remain entirely at the discretion of the treating clinician and will always be based on clinical need, safety and professional judgement.
Prescription charges are separate from consultation fees unless otherwise stated.
Shared Care
Where appropriate, clinicians may recommend shared care arrangements with your NHS GP.
Acceptance of shared care remains entirely at the discretion of your GP practice. The Menopause Specialists cannot require NHS practices to prescribe medications or undertake monitoring.
Should shared care not be accepted, patients may need to continue obtaining prescriptions or monitoring privately.
Patient Responsibilities
Patients are responsible for:
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providing accurate and complete medical information;
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informing us of any changes to their health or medication;
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attending agreed appointments;
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following agreed treatment plans where appropriate;
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treating staff with courtesy and respect.
Violent, abusive, threatening or discriminatory behaviour towards staff will not be tolerated.
Confidentiality and Data Protection
Your personal information will be handled confidentially and in accordance with UK data protection legislation and our Privacy Policy.
Information will only be shared where required for your care, where you have provided consent, or where we are legally required to do so.
Complaints
We are committed to providing a high standard of care.
If you are dissatisfied with any aspect of our service, we encourage you to tell us as soon as possible so that we can investigate your concerns promptly and fairly.
Our Complaints Procedure is available on our website and on request.
Limitation of Service
While we will always aim to provide the highest standard of care, no medical treatment can guarantee a particular outcome.
Clinical advice is based on the information available at the time of consultation and may change as further information becomes available.
Changes to These Terms
We may update these Terms from time to time to reflect changes in legislation, regulation or our services.
The latest version will always be available on our website.
Contact Us
If you have any questions about these Terms or our services, please contact:
The Menopause Specialists
Email: info@menopausespecialists.com
Telephone: 01428 786222
Website: www.themenopausespecialists.com